OUR COMMITMENT TO QUALITY
Meeting customer-defined quality requirements is our hallmark and we acknowledge that the performance of our suppliers and subcontractors is vital in achieving excellence. Mill-PRO uses only fabricators, contractors and suppliers that are certified to ISO 9000 or equivalent international standards which are a pre-requisite of the Mill-PRO pre-qualification process. Equally, we acknowledge the competency of our personnel is key to delivering conforming products and maintaining customer satisfaction.
Mill-PRO also maintains a policy of continuous improvement, objectively monitoring all areas of our business to identify opportunities for improvement, implementing practical initiatives where necessary.
Our Quality Objectives are: –
- Compliance with procedures, processes, policies, contractual and regulatory requirements to ensure products and services meet and exceed customer expectations.
- Investigation and elimination of system, product and service deficiencies.
- Implementation of effective preventive and corrective actions.
- Continual system, product and service improvement, and
- Enhancing Customer Satisfaction.